Frequently Asked Questions

Meitech Finance is a comprehensive financial software platform designed specifically for financial institutions. It helps manage loans, savings, investments, payroll, and other financial operations through a single, integrated system.

Our platform is designed for financial institutions of all sizes including:

• Microfinance institutions
• Credit unions
• Savings and loans companies
• Cooperative societies
• Fintech startups
• Traditional banks

No technical expertise is required. Our platform is designed with user-friendliness in mind. We provide comprehensive training, documentation, and support to ensure your team can use the platform effectively.

Our loan management module includes:

• Digital loan applications
• Credit scoring and risk assessment
• Loan approval workflows
• Automated repayment scheduling
• Collateral management
• Default tracking and recovery
• Portfolio analytics

Yes! We offer extensive customization options:

• Custom loan products and terms
• Branded customer portals
• Custom reports and dashboards
• Workflow configurations
• Integration with existing systems

Enterprise plans include dedicated customization support.

Yes, Professional and Enterprise plans include mobile banking features:

• Mobile account access for customers
• Fund transfers and payments
• Balance checking and statements
• Transaction notifications
• QR code payments
• Biometric authentication

Yes! We offer a 14-day free trial for all plans with no credit card required. During the trial, you get full access to all features of the plan you select.

We accept multiple payment methods:

• Mobile Money (MTN, Vodafone, AirtelTigo)
• Bank transfers
• Credit/Debit cards (Visa, Mastercard)
• Cheques (Enterprise plans only)

Yes, you can upgrade or downgrade your plan at any time. When upgrading, you get immediate access to new features. When downgrading, changes take effect at the start of your next billing cycle.

No setup fees are charged for plan changes.

If you approach your customer limit, we'll notify you in advance. You can either upgrade to a higher plan or purchase additional customer capacity.

We never delete customer data - we simply prevent adding new customers until you upgrade.

Yes, Meitech Finance is a cloud-based platform that requires internet access. We recommend a minimum internet speed of 2 Mbps for optimal performance.

For offline capabilities, we offer mobile apps that sync data when connection is restored.

Yes, we offer several integration options:

• RESTful API for custom integrations
• CSV/Excel import/export
• Integration with accounting software
• Payment gateway integration
• SMS gateway integration

Contact our technical team for specific integration requirements.

Meitech Finance runs entirely in the cloud, so you only need:

• A modern web browser (Chrome, Firefox, Safari, Edge)
• Internet connection (2 Mbps recommended)
• For mobile banking: Android 8+ or iOS 12+

No software installation or server setup is required on your end.

We implement bank-level security measures:

• 256-bit SSL encryption for all data
• Regular security audits and penetration testing
• Role-based access control
• Two-factor authentication
• Regular data backups with encryption
• Compliance with financial regulations

Yes, our platform is designed to help you comply with financial regulations including:

• Bank of Ghana regulations
• Anti-Money Laundering (AML) requirements
• Know Your Customer (KYC) procedures
• Data Protection Act compliance
• Audit trail requirements

We regularly update our platform to maintain compliance with changing regulations.

All customer data is stored in secure, certified data centers located in Ghana. We use AWS Africa (Cape Town) region for primary storage with redundancy in multiple locations.

We never transfer customer data outside of Africa without explicit consent.